- Messages
- 565
- Reaction score
- 1,127
- Location
- kentucky
- RC Driving Style
- Bashing
- Racing
- Crawling
- Scale Builder
this is my ongoing messege log with a compant i ordered my sons first rc car from.
scroll to the bottom and read from bottom to top, top being latest messege.i may be in the wrong. i dont feel like i am. i bought a truck 2 months ago. it arrived damaged not working
i tried to send it back they dont want to. things have devolved into a mess. think I'm out 160 bucks. it happens. but if it had happened first it would have definately put me off the hobby. lucky for me i was able to aquire more quality cars and have almost moved past it. istill dont like getting burnt. but now i realise i was burnt by myself for attempting to0 cut some corners and save some money. you get what you pay for. it wa a lesson. i learned it. but i still want my damn money back and at this point am just gonna keep on em till they block me
Cotact Detail
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john garcia
VIP2
2024-03-08 08:55:53
abhsolutely not possible. the shops will NOT work on brands that are not QUALITY rc cars. you have no aftermarket support. you offer no replacement parts unless ordered online. your chasis is an odd shape, the screws are not hex screws. if i knew when i ordered the car what i knoiw now i would have avoide3d it. it is not possible for me to get the esc replaced short of sending it to you to replace. i wasn't aware when i bought this that your company ios a knockoff brand that gets zero aftermarket support. i can go to the store and buy ANY part for a traxxas, arrma, axial, element, many others. yours doesn't even have a name. its orange car... the manual included isnt even for the car you sent. no an esc does absolutely nothing but further show how desperate you are to scam people out of hard earned money Banggood
2024-03-07 20:16:21
can you try replace item at local shop ? If it can be solved in local,we can reimburse you the cost if reasonable price
john garcia
VIP2
2024-03-07 05:49:41
worst transaction ever. trash company selling broken products.. going on close to 40 days waiting for a working rc car and still no closer. horrible service. facebook, Instagram, Reddit, tic tok, all will be receiving a copy of this chat log so the public and future potential customers know to avoid your business
john garcia
VIP2
2024-03-07 05:17:51
ok who is going to install the esc? are you sending me tools? i didnt order a kit car i ordered a ready to run... a month ago.Banggood
2024-03-06 19:56:39
we will provide you the replacement ESC
john garcia
VIP2
2024-03-06 06:52:26
what are you sending, like the product the lack of information is disappointing. are you sending the esc? i am not a repairman. i dont know how to repair this car nor do i have the tools to. i ordered a ready-to-run car instead of a kit. now you\'re sending me a part to a car. this is not what i ordered. worst shopping experience ever.Banggood
2024-03-06 03:24:40
For order 113499666, the CSR has arranged to resend the item(s) to you, and here's the resend order number A00006240306001N.
john garcia
VIP2
2024-03-05 20:24:01
this purchase has been the biggest mistake. wish i had never found this website. this is ridiculous.Banggood
2024-03-02 21:00:44
We are negotiating with the supplier regarding your request, and we will do our best to urge the supplier to make decisions that are beneficial to our customer.
john garcia
VIP2
2024-03-02 13:25:08
its been 22 days since i opened this ticket....Banggood
2024-03-01 21:09:10
We are currently checking with the supplier regarding this issue, Hopefully, we will provide you further solution within 24 hours. If by any chance you failed to receive response from us, please feel free to contact us again for further solution.
john garcia
VIP2
2024-03-01 13:30:08
ok ill try the esc, when can i expect shipmentBanggood
2024-03-01 00:46:11
As long as it's within the warranty period, we can handle it for you.
john garcia
VIP2
2024-02-29 10:10:05
so if you send the ESC and i install it and it still does not work, will that void the warranty? i AM willing to try, but I'm feeling like i have been tricked out of 160 dollars.... if this will NOT violate the warranty then i will try this solution.
john garcia
VIP2
2024-02-29 10:09:28
so if you send the ESC and i install it and it still does not work, will that void the warranty? i AM willing to try, but I'm feeling like i have been tricked out of 160 dollars....Banggood
2024-02-27 20:47:49
We recommend that you accept the resend solution and confirm whether the replacement can be fixed and used normally after they arrive. If it still doesn't work, please contact us and we will provide you with other solutions.
john garcia
VIP2
2024-02-27 08:59:14
i dont know that the esc is the problem, i am making an educated guess as i have not taken it apart to see what the issue or issue is. it could be the motor. all i can tell is that the servo and servo alone works. so an esc would not help in that case and we will be right back here we are making progress tho and i am glad you respond i9n timely mannerBanggood
2024-02-26 20:37:06
For this order 113499666, we would like to resend you a new item. Would you like to consider this solution?
We would like to ship the ESC to your original address. You do not need to return the item to us. Would you accept this solution?
NoYes
john garcia
VIP2
2024-02-26 09:45:25
I've been waiting patiently. this has been going on for weeks. you took my money very quickly. sent me damadged products, very quickly. but when its time to fix YOUR error, be patient?Banggood
2024-02-26 00:36:20
Could you please wait patiently? Your understanding will be highly appreciated.
john garcia
VIP2
2024-02-25 21:11:14
I'm still waiting, thank you for letting me know you are trying to find solutionBanggood
2024-02-25 21:01:49
We are negotiating with the supplier regarding your request, and we will do our best to urge the supplier to make decisions that are beneficial to our customer.
john garcia
VIP2
2024-02-25 10:01:18
i still have 1 broken product, no refund, why. i will never use this site again, I'm about to contact my chamber of comerce to see if there is anything else i can do since you are obviously a scammer. selling broken products and then just playing messege games instead of a refundBanggood
2024-02-24 22:46:27
So sorry for the delay of reply due to the weekend. We will write down this issue. If you failed to receive response from us then please contact us again.
john garcia
VIP2
2024-02-24 07:25:09
thye battery is charged. your product however does not work. why is it taking so long for a refund? this reflect badly on your company and my review will reflect thisBanggood
2024-02-23 03:37:19
The battery is out of power, please fully charge it then test again
john garcia
VIP2
2024-02-22 10:06:10
no response yet, this has become a very long slow communication problem...you sent a faulty vehicle, i paid non faulty money. i would like the vehicle replaced, please. this is getting annoying i was previously ready to accept a replacement but after this extended game, i would prefer a refund to my card and a pre paid shipping box to send you this broken one back to you in. Then you can see it was faulty from factory.Banggood
2024-02-21 03:32:34
"We will ask seller to check the issue. If you failed to receive response from us in 24-48 hours then please contact us again. "
john garcia
VIP2
2024-02-20 19:32:12
local repair is not an option as no stores will service this brand, they only want to service arrma or traxxas brand. if i knew for certain what the issue was a repair would be acceptable the car has not been taken apart. i would really prefer a replacement, i will send the broken one back if you would like but i do not want to pay additional shipping fees.Banggood
2024-02-20 01:00:11
In order to effectively solve this problem, would you like to repaired the item locally? If the repair fee is reasonable, we will be responsible for the repair cost. After ask the price, please tell us. We will give you a reply as soon as possible. Please be aware that once the product is disassembled, the warranty will be lost. Sorry for you again. Best regards.
john garcia
VIP2
2024-02-19 15:55:52
i opened the package, installed the batteries, used acceleration and it would not go. it came out of the package not driving. after researching the cause it would appear to be a bad esc, as the steering servo still works, so it is getting power. so i have not actually used it yet as it came out of the package non functioning. everything IS connected correctly on my end as per the manual. altho your manual does not have the ACTUAL car purchased. which is very odd that you would send a manual for a different vehicle. rather than the one i purchased
john garcia
VIP2
2024-02-19 15:54:35
i opened the package, installed the batteries, used acceleration and it would not go. it came out of the package not driving. after researching the cause it would appear to be a bad esc, as the steering servo still works, so it is getting power. so i have not actually used it yet as it came out of the package non functioning.Banggood
2024-02-18 00:31:56
Thank you for your reply. Does this problem occur since the first time you use it? Did you refer to the details on the product page or manual to use it? Could you please tell us the circumstances under which this happened?
john garcia
VIP2
2024-02-16 13:15:16
i do not stilol have the packaging it was thrown away that dayBanggood
2024-02-13 21:28:40
"Please send us following evidence to confirm the exact issue. 1.The product’s shipping label and SKU bar code, which stick on the package of the parcel and the product protecting bag.(if you still keep it)
john garcia
VIP2
2024-02-10 19:45:41
an exchange would also be acceptable. i have watched a few review videos and still would like the truck if thats what you would prefer. just send me a new one, i will happily send the one i recieved that was damaged back to you just credit my account the shipping costs.
john garcia
VIP2
2024-02-09 14:35:29
car arrived in timely manner but would not go. it lights up and turns. but thats all. i tried both batteries. neither worked. it just sits still. this is not acceptable. waiting on the 2 way return shipping is too long of an extended wait period i would prefer a refund to the card i used to pay with please
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