Lol I figured out what the problem was. So, we also got the extra upgraded screen like the 250$ one and when I was plugging it in I needed to put new firmware on the printer to be able to use the new aftermarket screen and that disabled the stock screen so for about 3 hours last night, I was...
I got an Ender 3 V2 Neo last night and I am having tons of problems with it. We might have found the issue last night but we decided to call it a night and to seep on it.